When you buy one of our keyboards, I'd like you to be able to use it for years and years. You might already know we are very serious about our two-year warranty, and some of our boards even come with an optional four-year warranty.
In addition, the parts that are most prone to break on a mechanical keyboard are the keyswitches, which is why you've been able to swap out your own keyswitches on all of our keyboards since 2018. We wanted to make the most common repair very easy.
We wanted to do more, though. Even with a serious warranty and with replaceable keyswitches, we felt there was room for improvement. So, from today, you're able to purchase spare parts for all of our keyboards directly from us.
How it works
To purchase repair parts for your keyboard, simply email us describing the problem and what you're trying to do. We'll personally help you find the right assembly or individual parts, and then send you an invoice.
This is a silly point to make, but we will limit ourselves to servicing only products we sold. In other words, we will not be able to offer bits and pieces for various DIY builds — the idea here is to make it easy for people to repair keyboards made by ZSA, rather than make an entry into the DIY keyboard market (which we love, it's just not what we do). For DIY builds, you might want to look into the excellent r/MechanicalKeyboards wiki or ErgoDox.io.
I also want to clearly say that these parts are not cheap: They're not cheap for ZSA to procure due to our scale, and so they are not cheap for our customers either — even though this isn't some sort of "profit center" for us (we make very little profit on the parts). Here are some examples of parts and their prices (in USD):
Moonlander
- Main body shell, $80
- Thumb cluster top shell, $5
- Thumb cluster bottom cover, $5
- Thumb cluster screw, $1
- Main body PCB, $80
- Thumb cluster PCB, $30
- Thumb cluster ribbon cable, $2
- Wrist rest, $19.50
- Carrying case, $27
ErgoDox EZ
- Body shell, $45
- Board PCB, $70
- ErgoDox EZ Shine LED strip, $45
- Threaded metal inserts for Tilt/Tent Kit, $25
Voyager
- PCB, left side: $120
- PCB, right side: $100
- Magnetic legs: $40 for a set of four
- Metal backplate: $24
- Carrying case: $50
Note that these prices do not include shipping, which is typically $25 for part orders.
If you need a part and you don't see it on this list, please still feel free to reach out. These aren't the only parts we sell, and we'll try to help however can. Keep in mind though that we generally are not able to sell board-level components. So, we can sell you a populated PCB, but we can't sell you 5 individual LEDs.
Repair guides
Purchasing a complete new part is the easiest way to get your out-of-warranty board working again, but if you're comfortable with some tinkering and maybe some basic soldering, many issues that may come up over time are fixable with just a few minutes of work. Take a look at our repair and mod guides (all of these guides can also be found by looking at the "repair" tag of the blog). Of course, if you're still in warranty, please just reach out and we'll help — no need to try to DIY.
- If you notice your switches aren't behaving reliably, a good early step to try is Cleaning out your Key Socket.
- If cleaning doesn't help, you may need to Replace a Keyswitch. This guide is mainly for older ErgoDox EZ boards before we implemented hotswap sockets. If your board was made in 2018 or later, replacing switches is just a matter of pulling them out and popping a new one in.
- Sometimes, hotswap sockets can come loose. If this happens, Fixing a Key Socket is a pretty straightforward procedure with a bit of soldering.
- Similarly (but much more rare), if you're having trouble with a key, you may need to Fix a Diode.
- If you notice your Moonlander's thumb keys not working properly, it might be a loose or damaged ribbon cable. We do sell these, but shipping makes them expensive if you order from us. There is a more widely available Alternative Ribbon Cable, though.
- After a bad drop, it's possible for the TRRS ports that connect the halves of the boards together to come loose, but Fixing or Replacing the TRRS Ports is easy with a little soldering.
Mod with confidence
A side effect of purchasable parts is that you can modify your keyboard with confidence. If you break the housing (for example), that's not a problem: You can buy a new housing. This is a win for ergonomics, because sometimes, to get the ergonomics that are absolutely perfect for you, you need to experiment and modify things until they work for you.
We have guides for a number of popular mods below. Just note that we can't cover any damage from mods under warranty, so read any guide you're interested in carefully and take things slow.
- A simple, very low-risk mod for some noise and switch travel reduction is Installing O-rings.
- If you want to get a little more serious about how your switches feel and sound, you can try Lubing your Switches.
- Installing Foam is another mod that affects sound. It can dampen keyboard noise or, in some cases, enhance it.
- You can even Spray Paint your Keyboard and Dye your Keycaps if you want a new look.
Some mods are a little more "proof of concept" — you can take a look at how far you can go with customizing your board and try them out if you're really excited by any of them.
- DIY Moonlander Trackball Thumb Cluster
- DIY Trackpad for the Voyager
- DIY Unibody Voyager
- DIY Multi-functional Tenting Platform
- DIY Choc Keywell Adapters for the Voyager
Your keyboard, for years to come
We've done quite a bit of work behind the scenes to make this happen — it's a tremendous amount of little bits and pieces. I'm so happy we did, though. :)
