When you buy one of our keyboards, I’d like you to be able to use it for years and years. You might already know we are very serious about our two-year warranty, and some of our boards even come with an optional four-year warranty.
In addition, the parts that are most prone to break on a mechanical keyboard are the keyswitches, which is why you’ve been able to swap out your own keyswitches on all of our keyboards since 2018. We wanted to make the most common repair very easy.
We wanted to do more, though. Even with a serious warranty and with replaceable keyswitches, we felt there was room for improvement. So, from today, you’re able to purchase spare parts for all of our keyboards directly from us.
To purchase repair parts for your keyboard, simply email us describing the problem and what you’re trying to do. We’ll personally help you find the right assembly or individual parts, and then send you an invoice.
This is a silly point to make, but we will limit ourselves to servicing only products we sold. In other words, we will not be able to offer bits and pieces for various DIY builds — the idea here is to make it easy for people to repair keyboards made by ZSA, rather than make an entry into the DIY keyboard market (which we love, it’s just not what we do). For DIY builds, you might want to look into the excellent r/MechanicalKeyboards wiki or ErgoDox.io.
I also want to clearly say that these parts are not cheap: They’re not cheap for ZSA to procure due to our scale, and so they are not cheap for our customers either — even though this isn’t some sort of “profit center” for us (we make very little profit on the parts).
A side effect of this is that you can now modify your keyboard with confidence. If you break the housing (for example), that’s not a problem: You can buy a new housing. This is a win for ergonomics, because sometimes, to get the ergonomics that are absolutely perfect for you, you need to experiment and modify things until they work for you.
We’ve done quite a bit of work behind the scenes to make this happen — it’s a tremendous amount of little bits and pieces. I’m so happy we did, though. :)
Erez Zukerman is the CEO and Co-Founder of ZSA Technology Labs.